Frequently Asked Questions

Everything you need to know to get the most out of your subscription.

Subscription Purchase & Accessing the Group Leader Dashboard

This short video is for new Learning Is Created clients and walks you through purchasing your subscription and accessing your Group Leader dashboard.

Add or Remove Users From Your Group

This short video demonstrates two methods of adding users to your group, and how to remove users from your group. Please note that users who have started a course during your current subscription period cannot be removed.

Create and Download Group and Course Reports

This short video demonstrates how you can easily track the courses included in your susbscription, including the number of enrolled users, how many learners have started, are in progress, and much more. Course reports provide you with a list of everyone enrolled, their status, grades, and more.

Create and Download User Reports and Provide User Support Via Quiz Review

This short video shows you how to pull individual user reports that include a list of courses the user is enrolled in, the percent complete for each course, completion dates, quiz scores, and more. You will also learn how to provide use support via the quiz review function.

Add Seats to Your Exisitng Group

Learn how to add additional seats to your existing group. Seats are added to existing group(s) within 24 hours of purchase or the next business day (Monday – Friday 10:00 – 4:00 EST) if purchased on the weekend or a holiday. Please note, these seats automatically renew annually on day of the additional seats purchase.

Change Your Password

This short video shows you how change your password from your “My Account” page.

Toggle Auto Renew On or Off, Update Your Payment Method, Renew or Cancel Subscription

This short video shows you how to toggle auto renew on or off, update your payment method, renew your subscription, or cancel your subscription.